Evoir Couture FAQ
Answers to the questions we hear most. Can't find yours? Email [support@evoircouture.store] and we'll reply within [1–2] business days.
Orders & payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and [Shop Pay]. All payments go through a secure, encrypted checkout.
Is it safe to order from your store? Yes. Our checkout is SSL-encrypted and we never see or store your full card details.
Can I change or cancel my order? Yes, within [12] hours of ordering. Email us with your order number and we'll update it if it hasn't been processed yet.
Will I get an order confirmation? Yes, by email right after you order. Can't find it? Check your spam folder, then contact us.
Do you offer discount codes? Join our newsletter to hear about sales and new drops first. Only one code can be used per order.
Shipping & tracking
Where do you ship? We ship to [most countries worldwide]. Shipping options and costs show at checkout once you enter your address.
How long will my order take? Orders are processed in [1–3] business days, then delivery usually takes [5–10] business days to the US and [7–20] business days elsewhere. See our [Shipping Policy] for every region.
How do I track my order? We email you a tracking number as soon as your order ships. Tracking can take [2–5] business days to start updating.
Why did my order arrive in more than one package? Items can ship from different warehouses, so they may arrive separately. You'll get tracking for each one.
Will I pay customs or import fees? International orders may be charged duties or taxes by your country. These are set by local customs and paid on delivery unless checkout shows them as included.
My tracking says delivered but I don't have it. What now? Check with neighbours and your local post office, then email us within [7] days of the delivery date and we'll open a claim with the carrier.
Returns, exchanges & refunds
What is your return policy? You can return items within [30] days of delivery if they're unworn, unwashed and in their original packaging with tags attached. See our [Refund Policy] for full details.
How do I start a return? Email us with your order number and the item you'd like to return. We'll reply with instructions and the return address.
Can I exchange for a different size or colour? Yes, if it's in stock. Tell us what you'd like when you contact us and we'll arrange it.
Who pays for return shipping? [You cover return shipping, unless the item arrived damaged, faulty or wrong.]
When will I get my refund? Once your return arrives and passes inspection, we refund to your original payment method within [5–10] business days. Your bank may take a few extra days to show it.
My item arrived damaged or wrong. What should I do? Email us within [7] days of delivery with your order number and a photo, and we'll send a replacement or a full refund.
Products, sizing & care
How do I find my size? Each product page has a size chart with measurements in [cm and inches]. If you're between sizes, we suggest sizing up for a relaxed fit.
Do your items run true to size? Most pieces fit true to size. Where a style runs small or large, we say so in its description.
How should I care for my items? Follow the care label on each piece. As a rule, wash cold, inside out, and lay flat or hang to dry to keep the shape and colour.
Will an item be restocked? Popular pieces often come back. Join our newsletter or follow us on Instagram at [@evoircouture] to hear first.
Still have a question?
Email [support@evoircouture.store] and our team will get back to you within [1–2] business days.