Shipping policy

Evoir Couture Shipping Policy

9 Oct 2026 ·

This policy explains how and when orders from evoircouture.store ("Evoir Couture", "we", "us") are processed and delivered. We ship to [most countries worldwide], and every order comes with a tracking number.

Processing and delivery times

Orders are processed within [1–3] business days (Monday–Friday, excluding public holidays). Orders placed after [2 pm ET] or on weekends start processing the next business day. Delivery time is counted from the day your order ships.

Destination	Processing	Estimated delivery after shipping
United States	[1–3] business days	[5–10] business days
Canada	[1–3] business days	[7–14] business days
United Kingdom & Europe	[1–3] business days	[7–14] business days
Australia & New Zealand	[1–3] business days	[8–16] business days
Rest of the world	[1–3] business days	[10–20] business days

These are estimates, not guarantees. Peak seasons, holidays, weather and customs can add a few days.

Shipping costs and tracking

Cost: shipping is calculated at checkout based on your address and order. [Orders over $X ship free to the US.]
Tracking: once your order ships, we email you a tracking number. Tracking can take [2–5] business days to show updates.
Multiple packages: items in one order may ship separately from different warehouses and arrive on different days. You will get tracking for each package.
Address types: we ship to residential addresses, P.O. boxes and APO/FPO addresses where the carrier allows.

Customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. Unless your checkout shows them as already included, these charges are paid by you when the parcel arrives. We cannot predict or control them; check with your local customs office if unsure.

If you refuse to pay these charges and the parcel is returned to us, we will refund the item price minus the original shipping cost and any return fees.

Delays, lost or damaged parcels

Delayed: if your tracking hasn't updated for [10] business days, email us and we will chase the carrier.
Lost: if your order hasn't arrived [30] days after shipping, contact us. Once the carrier confirms it lost, we will send a replacement or a full refund.
Marked delivered but not received: check with neighbours and your local post office, then contact us within [7] days of the delivery date so we can open a claim with the carrier.
Damaged or wrong item: email us within [7] days of delivery with your order number and photos, and we will replace it or refund you.
Wrong address: please check your address at checkout. We are not responsible for orders sent to an address you entered incorrectly, but we will help where we can. If a parcel comes back to us, we can reship it once you pay the new shipping cost.

Order changes, cancellations and contact

You can change or cancel your order within [12] hours of placing it by emailing us. After that, your order may already be processing and we cannot guarantee changes. For returns after delivery, see our [Refund Policy].

Questions about shipping: